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— How it works

A smoother road after an accident.

Unlike a standard car rental where you pay out of pocket — an accident replacement vehicle is provided at no cost to you. If you were not at fault in an accident, the at-fault driver's insurer is legally required to cover the cost of your replacement vehicle. You never see a bill. Your own insurance is not affected. We deal directly with the at-fault insurer on your behalf — you simply drive.

01

Reach out

Call us or send your details. Tell us what happened, where you are, and what kind of vehicle you drive.

02

We review the details

Our team checks the accident information, confirms liability details and explains what happens next.

03

We arrange your vehicle

Once confirmed, we organise a suitable replacement vehicle and arrange delivery to your location.

04

We handle the claim

You carry on with your day while we manage the paperwork and communication with the insurer. We recover eligible hire costs from the at-fault party’s insurer.

All eligible hire costs are recovered from the at-fault party's insurer — you pay nothing.

Need a replacement vehicle?

Talk to our Melbourne team and let’s get you moving again.

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